Putting the right item in your hands, in the condition it left ours, is the standard CATHERINE HEALTH CHOICE SDN. BHD. 202601034589 (1696684-U) holds itself to. Where that goes wrong, the route back is set out below — read it before you buy.
Checking Whether an Item Qualifies
Goods sold here are not exchangeable and not refundable. Four situations sit outside that rule:
Wrong item sent — what arrived is not what the merchant was meant to ship.
Mismatch with the listing — the goods differ from the specifications, description, features or information advertised on the website.
Faulty on arrival — the item reaches you spoiled, damaged or defective.
Overrun delivery — the parcel took longer than the timeline our Shipping Policy states.
Gathering the Evidence
We cannot open a case without proof. Every request carries:
An unboxing video, unbroken from the sealed parcel onward, showing the shipping label, the packaging and the item inside.
A first-use recording, where the nature of the product makes one possible.
Any photographs, order details or further documents we ask you for.
Filing the Request
Write to our support team at catherinehealthchoices@outlook.com within 24 hours of the item reaching you.
Send the proof listed above in that same message.
A case raised after the 24-hour reporting period, or raised without that evidence, is not accepted.
If a return, refund or exchange needs a human, our team is on hand:
📧 Email: catherinehealthchoices@outlook.com
🏢 Address: NO.17476-A, JALAN PUYUH 12, BANDAR PUTRA, 81000 KULAI, JOHOR
🌐 Website: https://catherinehealthchoices.com/contact-us/