Getting an order out quickly, intact and traceable is the standard CATHERINE HEALTH CHOICE SDN. BHD. 202601034589 (1696684-U) holds itself to. The notes below set out how we run that in practice.
Knowing Where We Ship
Our courier network reaches the whole country, in two service areas:
Peninsular Malaysia — every state is served.
East Malaysia — Sabah & Sarawak are served.
Preparing Your Order
Packing happens within 1–3 business days of the order landing with us. Weekends and public holidays do not count toward that window.
A confirmation email reaches you the moment the parcel is handed over, carrying the tracking information for that shipment.
Estimating Your Delivery
Overnight and next-day delivery are not services we run at present. Standard transit looks like this:
Those windows are estimates. Courier operations, seasonal holidays and extreme weather can each stretch them.
Paying for Shipping
Nothing to pay for delivery: shipping is free on every order, whatever the basket is worth and wherever in Malaysia it is headed. No handling fee appears later in the process.
Bulk and specialised promotional orders are the one thing worth flagging: shipping on those may still be worked out at checkout, by weight and destination.
Tracking Your Parcel
A tracking number goes to you by email or SMS once the courier has collected the parcel from us.
A direct link travels with it, so you can watch the package move in real time.
Anything unclear about a shipment? Our support team is on hand:
📧 Email: catherinehealthchoices@outlook.com
🏢 Address: NO.17476-A, JALAN PUYUH 12, BANDAR PUTRA, 81000 KULAI, JOHOR
🌐 Website: https://catherinehealthchoices.com/contact-us/